Complaints Process

​The independent regulator responsible for the oversight of broadcast content is the Broadcasting Authority of Ireland (BAI). It has a Compliance Committee which monitors and enforces compliance by broadcasters with various aspects of the relevant legislation. This can relate to fairness, impartiality or the enforcement of standards.

The BAI considers complaints from the public in relation to a range of issues relating to broadcasting content.


Complaints Process

If you wish to submit a complaint, the BAI has developed a guide to the complaints process which details how broadcasters and the BAI will handle complaints. If you would like further help or advice on making your complaint, you can contact the BAI at complaints@bai.ie or find further information on the BAI website.

 

Making a Complaint

Broadcasters must have a code of practice in place for handling complaints.

You should make your complaint in the manner outlined in the broadcaster’s Code of Practice for Complaints Handling. The BAI guide to the complaints process provides relevant contact details for each broadcaster.

You can refer your complaint to the BAI if:

  • The broadcaster has not responded to a submitted complaint within the timeframe in their Code of Practice
  • You are not satisfied with the response