The objective of the 2009 consultation was firstly to provide information on the new Emergency Call Answering Service (ECAS); secondly, to outline the possibilities for its enhancement to further cater for callers with disabilities; and finally, to request comments from all interested parties, including individuals, organisations and companies, as to what additional enhancements or features would provide benefits for people with disabilities.
Historically, emergency calls to 112 and 999 were answered by Eircom operators, who routed the calls to the appropriate emergency service, such as the Fire Brigade, Ambulance, Garda or Coast Guard. The emergency services are responsible for the assessment of each case and the dispatch of emergency response personnel.
Following the enacting of the Communication Regulation Amendment Act of 2007, a public tender for a concession to operate the ECAS service was issued. BT Communications (Ireland) was awarded the concession.